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REGULAR ACCOUNT ACCESS: A KEY TO FRAUD DETECTION

What’s happening with your accounts? Knowing the answer is crucial to detecting fraud. Digital Banking gives you the ability to monitor and manage your accounts wherever you are. Let’s get started!

Digital Banking Tools | Password and Login Recovery | How to Log in

Make the Most of Digital Banking

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SET UP DEBIT CARD CONTROLS

We make it easy to protect your debit cards and your accounts with our Card Controls and Automated Fraud Monitoring.

Set It Up

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GO PAPERLESS

Switch to eStatements. Save time and paper while enhancing your security.  

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TRACK YOUR BUDGET

Put financial planning at your fingertips! Our Money Management tool lets you view all your accounts, including those with other financial institutions. Track your budget, set goals, monitor transactions and more!

Start Today

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MAKE TRANSFERS WITH DIGITAL BANKING

Move money when and where you want. Make transfers between your First Metro accounts or your accounts at other financial institutions.

Get More Info

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SET UP SHARED ACCESS

Safely and easily share financial management of an account with a designated individual.

Get Details

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START TEXT BANKING TODAY

Sign up to get updates on your account texted straight to you.

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Instructions: Password and Login ID Recovery

Your user ID and password are the same for both Online Banking and the Mobile App. If you forgot your user ID or password, do one of the following:

  • ON A COMPUTER

    • Find the blue “Login” box at the upper right of this page.
    • Click it to make the login box appear.
    • Select “Forgot User ID or Password.”
    • You will be asked to provide information to receive a temporary password, or you can click “I forgot my user id,” which is located across the bottom of the screen.

    Please note: When requesting or resetting your User ID or Password, you will be asked to enter your email address or phone number. For security purposes, these must match what you have on file with us.

  • ON THE MOBILE APP

    • At the login screen, tap “Forgot Login.”
    • Enter the requested information to receive a temporary password, or tap “I forgot my user id,” which is located across the bottom of the screen.

    Please note: When requesting or resetting your User ID or Password, you will be asked to enter your email address or phone number. For security purposes, these must match what you have on file with us.

    Additionally, resetting your User ID or password disables your biometrics. To enable once again, visit the First Metro Mobile App and navigate to "More" to access your settings.

  • BY PHONE

    • First, please try to retrieve or reset your password on a computer or mobile device.
    • If, after trying, you are unable to do so, please call Client Care at 1-info@firstmetrobk.com, Option 3, for login assistance.

    Please note: When requesting or resetting your User ID or Password, you will be asked to enter your email address or phone number. For security purposes, these must match what you have on file with us.

How to Log in to Digital Banking

Clients with deposit or loan accounts can use Digital Banking to view their account balances. Click the blue “Login” box at the upper right of this page to enter your credentials.

Clients with an First Metro Credit Card can access their account through our dedicated Credit Card Login portal, which is hosted on a separate external website.